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Seattle Arts & Lectures

Box Office Coordinator – Part Time position at Seattle Arts & Lectures

  • Deadline:
  • Budget: $25 an hr

  • Eligibility: DESIRED QUALIFICATIONS: • A passion for SAL’s mission, values, and programs including a love of books and reading • A commitment to racial equity and social justice • Experience working in box office, customer service, or other applicable fields • Experience with CRM databases (PatronManager/Salesforce a plus) • A customer-centric approach with outstanding communication and customer service skills • A love of data and excellent attention to detail • Ability to maintain composure under pressure

Position Description: This part time position provides support to SAL’s Box Office Manager, who works on all aspects of the ticketing and customer experience for our public programming. The ideal candidate is a database wizard who also loves providing great customer experience in email, on the phone, and at events.

Rate: $25/hour; in-person.
Hours: 10-20 hours per week, during SAL Box Office hours: 12 noon–5 pm Monday–Thursday and 10–1 Friday.
Location: In-person at the SAL office, located at 340 15th Ave E, Suite 301, Seattle, WA 98112

RESPONSIBILITIES:
· Provide welcoming, authentic, and personal service to all SAL patrons, including ticket buyers, subscribers, and donors by answering phone and email inquiries, facilitating access for both in-person and online events, processing ticket purchases and exchanges, processing donations, and sharing event information.
· As the “front-line” of SAL, communicate issues and challenges that patrons are experiencing to the Box Office Manager.
· Distribute complimentary tickets, gift certificates, and discounts.
· Assist with the fulfillment of patron book orders with partner bookstores.
· Assign Grand Patron seating prior to each event.
· Alert box office manager of accessibility needs.
· Process ticket orders and patron contacts.
· Perform regular database maintenance to clean addresses, accounts, and contacts.
· Fulfill subscriber benefits.

More Information: lectures.org